Recently, the Department of Transportation (DOT) finalized regulations expanding the circumstances under which air passengers are entitled to a ticket refund. Part of these new rules includes requiring ticket agents, who act as the merchant of record, to be responsible for issuing refunds. This decision has sparked controversy within the travel industry, particularly among agencies that may not have the financial resources to cover these refunds.
ASTA’s Position
The American Society of Travel Advisors (ASTA) has taken a strong stance against the requirement for agencies to pay for air ticket refunds when they do not have the necessary funds. While the Federal Aviation Administration (FAA) reauthorization bill has attempted to address this issue, ASTA believes that further amendments are needed to fully protect travel agencies from financial liabilities.
ASTA is urging travel advisors to support an amendment proposed by Senator Rand Paul (R-Ky.) to the FAA reauthorization bill. The amendment aims to ensure that agencies are not held responsible for refunds when they do not have the means to cover the costs. Travel advisors can use ASTA’s online grassroots portal to reach out to legislators and utilize a phone script provided by the Society to communicate their support for the amendment.
ASTA encourages advisors to personalize their messages to lawmakers by sharing their own experiences and highlighting the importance of this issue. The Society is specifically targeting advisors in Washington, Illinois, Kansas, Texas, and New York, as representatives from these states will play a crucial role in the decision-making process regarding the FAA reauthorization bill and the proposed amendment. ASTA emphasizes the urgency of the situation, as the timeline for the amendment process remains uncertain.
ASTA is calling for travel advisors to take action and advocate for the protection of agencies from financial burdens related to air ticket refunds. By supporting Senator Rand Paul’s proposed amendment to the FAA reauthorization bill, advisors can help ensure that agencies are not unfairly penalized for circumstances beyond their control. It is crucial for ASTA members to show strong support for this amendment in order to safeguard the interests of the travel industry.