In today’s fast-paced world, efficiency is key for many travel agencies. MAST Travel Network has recognized this need for efficiency and is introducing a new cruise booking engine called Agent Connect. This Traveltek-powered engine aims to streamline the cruise booking process for members, ultimately saving time and effort.
According to John Werner, the president of MAST, a significant portion of cruise bookings are still made over the phone, accounting for 40 to 50% of all bookings. While there’s nothing inherently wrong with phone bookings, they tend to be more time-consuming compared to booking online. With the introduction of Agent Connect, MAST aims to decrease the reliance on phone bookings and encourage more members to book their cruises online for increased efficiency.
One of the key benefits of Agent Connect is that it provides a single unified platform for booking cruises. This eliminates the need for advisors to navigate multiple cruise lines’ booking platforms, simplifying the booking process and allowing them to focus on providing excellent service to their clients.
As MAST onboard new agencies and younger travel advisors, it is essential to provide them with the necessary tools to succeed in the industry. Many new members and younger advisors are tech-savvy and prefer to have access to online booking platforms like Agent Connect. By catering to their needs, MAST is ensuring that its members stay competitive in a rapidly changing travel landscape.
Despite challenges faced by the travel industry in recent years, the cruise sector has remained strong for MAST. Cruise sales, both for ocean and river cruises, have shown impressive growth, outpacing other segments. John Werner attributes this success to the introduction of new ships like Royal Caribbean’s Icon of the Seas, which generate excitement among consumers. However, he believes that the exceptional onboard experience is what truly sets cruises apart and keeps customers coming back for more.
Cruise vacations appeal to a wide range of demographics, offering something for everyone. From onboard entertainment of high caliber to cruise lines’ private beach destinations in the Caribbean, cruises provide a diverse and inclusive experience for travelers. With so many elements working in its favor, it’s no wonder that the cruise industry continues to attract a growing number of cruisers year after year.
MAST Travel Network’s introduction of Agent Connect is a game-changer for cruise bookings, making the process more efficient and accessible to a new generation of travel advisors. By embracing technology and catering to the needs of its members, MAST is ensuring its continued success in the competitive travel industry.