Delta Air Lines made a significant change to its meal options on international flights after a report of “spoiled” food forced a plane to divert course. The airline announced that it would only be serving pasta in the main cabin on approximately 75 international flights on Wednesday. This decision came after reports of spoiled food in the main cabin on a Detroit-to-Amsterdam flight.
Delta apologized to customers for the inconvenience and delay caused by the food quality issue. The airline emphasized that this incident was not reflective of their usual service standards. Ash Dhokte, who oversees onboard service at Delta, stated in an email to staff that immediate actions were being taken to investigate the problem and prevent it from happening again.
In light of the food safety incident, Dhokte emphasized the importance of closely examining dishes before serving them to passengers. He stressed the need to avoid serving any food that could potentially be contaminated. While such incidents are rare, Delta is taking a cautious approach to ensure the well-being of its passengers.
The incident comes at a time when airlines are already facing challenges during the busy summer travel season. While incidents of spoiled food are rare, Delta is taking proactive steps to ensure the safety of its passengers. Additionally, the airline industry is bracing for a possible strike by workers at major inflight caterer Gate Gourmet, which could potentially disrupt meal services on Delta flights.
Federal mediators recently released Gate Gourmet and its unions from mediation, raising the possibility of a strike at the end of July. In response, Delta’s Dhokte assured staff that the airline is reviewing strategies to minimize disruptions for customers in the event of a strike. This proactive approach underscores Delta’s commitment to ensuring a seamless travel experience for its passengers.
Delta Air Lines’ decision to adjust its meal options on international flights demonstrates the airline’s commitment to prioritizing passenger safety and satisfaction. By taking swift action in response to the food quality incident, Delta is sending a clear message that the well-being of its customers is paramount.