The recently finalized refund regulations by the Department of Transportation (DOT) have sparked strong reactions from both airlines and consumer groups. These regulations aim to enhance consumer protection in the airline industry, but they have also raised concerns among industry stakeholders. The impact of these new rules is significant and will reshape the way airlines
After dedicating 25 years to Southwest Airlines, Dave Harvey recently made an announcement on LinkedIn stating that he will be leaving the airline. His departure will mark the end of his role as vice president and chief sales officer at Southwest, with his last day scheduled for May 17. However, just two days following Harvey’s
Responding to customer complaints is often a challenging task for individuals working in the service industry. Finding the right words and conveying the appropriate level of contrition can be time-consuming and tedious. However, with the introduction of generative AI, this process has been revolutionized. Businesses can now leverage AI-powered tools like ChatGPT to automate the
When it comes to refreshing white wines, Sauvignon Blanc often takes center stage, especially during the spring season. Originating from France and famously produced in regions like Bordeaux and the Loire Valley, this versatile variety is now made in both Old and New World regions. Countries like Australia, California, Chile, Italy, and New Zealand have
The recent guidance finalized by the Treasury Department highlights the inclusion of ethanol-based sustainable aviation fuel (SAF) in a federal tax credit program. The main aim of this program is to stimulate SAF production and encourage air carriers and fuel producers to utilize this sustainable alternative. Under the program, tax credits ranging from $1.25 to
The keys on the piano danced to the tune of magic in the hidden venue of Spellbound on the Sun Princess cruise ship. During a recent visit, I was transported to an extraordinary world filled with surprises and enchantment. The ambiance of Spellbound is set behind an unassuming black door, leading guests into a realm
The tourism industry in Italy has been experiencing a major shift in booking practices, impacting tour operators like Perillo Tours. Changes in hotel policies are leading to tour operators being “kicked out” of hotels they have long-standing relationships with, forcing them to seek alternative accommodations for their groups. This shift is primarily a result of
In the southwestern corner of Britain lies a slice of paradise that is often likened to California – Cornwall. This rugged landscape boasts white sandy beaches washed by the ocean and palm trees warmed by the Gulf Stream. With its own unique flag, language, and unofficial “national anthem,” Cornwall sometimes feels like a region apart
Garrett Oliver’s 30 years with Brooklyn Brewery have solidified his reputation for exceptional craftsmanship. His influence extends beyond the brewing industry, with a strong focus on culinary innovation and social impact. Oliver’s recent initiative, “Brewing For Impact,” is a global collaboration aimed at showcasing fonio, an ancient West African grain with significant cultural and environmental
As Ariane Gorin steps into the role of CEO at Expedia Group, she faces the challenge of accelerating growth and refining the company’s long-term strategy for its consumer-facing business. In a recent earnings call, outgoing CEO Peter Kern highlighted the turbulence in Expedia’s consumer-facing business in recent years. One of the key challenges identified by
The Kentucky Derby is one of the most prestigious events in the United States, drawing in a massive crowd of 150,000 fans on Derby day alone. The task of providing food and beverages to such a large number of people is a Herculean undertaking that requires meticulous planning and flawless execution. Andy Lansing, the CEO
Lisa Lutoff-Perlo, the former president and CEO of Celebrity Cruises, has made a significant career move by leaving Royal Caribbean Group to take on the role of leading the FIFA World Cup 2026 Miami Host Committee. This transition marks a notable shift from the cruise industry to the sports industry, as she steps into a
As the Venetian Resort Las Vegas celebrates its 25th anniversary, it has announced a massive $1.5 billion reinvestment project. One of the key components of this project is the complete redesign of all 4,000 suites within the Venetian towers, including signature suites. These renovated suites will draw design inspiration from the elaborate costumes traditionally worn
The recent regulations finalized by the Transportation Department have sparked controversy within the airline industry. These regulations would require airlines to issue refunds by default in cases of cancellations or lengthy flight delays, unless the flyer chooses to accept a rescheduled itinerary or a voucher. However, a clause in the FAA reauthorization bill that is
When Epic Universe’s Super Nintendo World opens next year at Universal Orlando, it will mark a significant milestone for theme park enthusiasts in the United States. This immersive theme park will introduce guests to beloved characters and settings from the iconic Super Nintendo games, offering an array of unique experiences for visitors of all ages.
Disney Cruise Line’s private destination, Lookout Cay at Lighthouse Point in the Bahamas, is set to open in June with an exciting new theme – Junkanoo. This Bahamian national festival, known for its brilliant colors, unique costumes, and vibrant sounds like cowbells and drums, will be the focal point of the destination’s experience. According to
Alaska Airlines has recently introduced generative AI technology into their flight searches, marking a significant advancement in the travel industry. This tool allows users to input specific criteria for their trip and receive personalized recommendations based on their preferences. Since April 19, Alaska Airlines has been testing their new flight-search tool which utilizes OpenAI technology
Viking is not your typical cruise operator. Unlike many other cruise lines, Viking caters specifically to high-income baby boomers who are seeking a more upscale, adult-oriented experience. With a focus on attracting the “thinking person,” Viking sets itself apart by offering a more curated and intellectually stimulating onboard experience. This approach means no kids and