Recent data from the 2024 North America Airlines Satisfaction Study by J.D. Power has revealed that Southwest Airlines has the highest customer satisfaction in the economy class category among North American airlines. This indicates the importance of providing excellent service to passengers, even in the most basic seating arrangements. While Southwest took the lead in
The International Brewing Awards have a long-standing tradition of recognizing the best beers in the world since 1886. This prestigious competition, which also includes the International Cider Awards since 2013, sets itself apart by having judging panels comprised solely of working professionals in the brewing and cider making industries. Unlike other beer competitions that rely
Boeing, one of the leading aircraft manufacturers in the world, is facing a safety crisis that has raised concerns among its customers. Emirates, one of Boeing’s biggest customers, expressed frustration with the safety crisis and the subsequent delays in order deliveries. Sheikh Ahmed bin Saeed Al Maktoum, chairman and CEO of Dubai’s flagship Emirates airline,
Boeing, a prominent aviation company, is currently facing scrutiny after revealing that workers at a South Carolina plant falsified inspection records on certain 787 planes. This has prompted the Federal Aviation Administration (FAA) to launch an investigation into the matter to ensure the safety of these aircraft. The misconduct came to light when a worker
When it comes to last-minute summer sailings, cruisers might find themselves out of luck this year. Cruise line executives and travel advisors are reporting record inventory that has been snapped up quickly, leaving limited space available for those looking to book. This surge in demand is pushing booking curves well into 2025, signaling a shift
In recent years, there has been a noticeable shift towards direct sales in the cruise industry. With consumers becoming more comfortable with online shopping, especially in the wake of the Covid era, the trend towards booking cruises online has seen a surge. This shift towards direct sales has raised concern and sensitivity among travel advisors
Spirit Airlines is in the midst of a significant shift in its merchandising strategy, aiming to attract higher-end flyers. This move comes as the budget carrier faces challenges in adapting to changing customer preferences while also dealing with financial losses. CEO Ted Christie emphasized the need for these changes during the Q1 earnings call, hinting
Disney Cruise Line has been identified as an area of “enormous” opportunities by Disney’s CFO Hugh Johnston. The cruise business has been a significant contributor to revenue and operating income growth within Disney’s Parks and Experiences division. Johnston emphasized the high level of guest satisfaction associated with Disney cruises and highlighted the upcoming additions to
Disney Cruise Line has been identified as a significant contributor to revenue and operating income growth within Disney’s Parks and Experiences business. According to CFO Hugh Johnston, there are “enormous” opportunities for expansion within the cruise business. The upcoming launch of the Disney Treasure and Disney Adventure ships, as well as the opening of the
Over the past decade, Mezcal, the intriguing sibling of tequila, has experienced a remarkable surge in popularity, transitioning from a niche spirit to a global favorite. This artisanal beverage has found its way onto the menus of prestigious bars worldwide, captivating the palates of cocktail enthusiasts and collectors alike. Originating from Oaxaca, Mexico, where majority
California is often associated with Cabernet Sauvignon wines, but the state is also making a name for itself when it comes to Sauvignon Blanc. The grape has a long history in the Golden State, with the first plantings dating back to the 19th century in the Livermore Valley. Today, Sauvignon Blanc is the fourth leading
Nestled inland from the breathtaking North Cornwall coast lies Porthcothan Mill Cottage, a luxurious haven steeped in history. As you approach the cottage, you are greeted by a pair of ancient millstones, a testament to the water mill that dates back to 1242. Surrounded by a meadow designated as an Area of Outstanding Natural Beauty,
The Department of Transportation (DOT) recently finalized a proposed rule that places responsibility for refunds on travel agencies in certain cases. This rule comes after initial concerns that it would be the most anti-travel agent regulation in the DOT’s history. However, upon closer inspection, it is clear that the DOT has taken into account feedback
The recently finalized refund regulations by the Department of Transportation (DOT) have sparked strong reactions from both airlines and consumer groups. These regulations aim to enhance consumer protection in the airline industry, but they have also raised concerns among industry stakeholders. The impact of these new rules is significant and will reshape the way airlines
After dedicating 25 years to Southwest Airlines, Dave Harvey recently made an announcement on LinkedIn stating that he will be leaving the airline. His departure will mark the end of his role as vice president and chief sales officer at Southwest, with his last day scheduled for May 17. However, just two days following Harvey’s
Responding to customer complaints is often a challenging task for individuals working in the service industry. Finding the right words and conveying the appropriate level of contrition can be time-consuming and tedious. However, with the introduction of generative AI, this process has been revolutionized. Businesses can now leverage AI-powered tools like ChatGPT to automate the
When it comes to refreshing white wines, Sauvignon Blanc often takes center stage, especially during the spring season. Originating from France and famously produced in regions like Bordeaux and the Loire Valley, this versatile variety is now made in both Old and New World regions. Countries like Australia, California, Chile, Italy, and New Zealand have
The recent guidance finalized by the Treasury Department highlights the inclusion of ethanol-based sustainable aviation fuel (SAF) in a federal tax credit program. The main aim of this program is to stimulate SAF production and encourage air carriers and fuel producers to utilize this sustainable alternative. Under the program, tax credits ranging from $1.25 to